FAQs

What warranty is included with an EPS system?

Warranty coverage varies depending on the products included in the Engineered Pump System. Refer to the warranty supplied with your system or contact Liberty Pumps for product-specific warranty information.
Does modifying the system affect the warranty?

Yes. Unauthorized modifications, improper installation, misuse, or using the product outside its intended application may void the warranty. Always follow Liberty Pumps’ installation and operating instructions.
Why isn’t my EPS system starting?

Possible causes include loss of power, a tripped circuit breaker, incorrect electrical connections, a control panel issue, float switch problems, or pump-related faults. Refer to the troubleshooting section of the installation manual or contact Liberty Pumps Technical Customer Service for assistance.
Why are the pumps short cycling?

Short cycling may result from improperly adjusted float switches, incorrect control settings, or installation issues that cause the pumps to cycle too frequently. Inspect the float system and controls and refer to the installation manual for guidance.
Who do I contact for technical support?

For technical assistance, contact Liberty Pumps Technical Customer Service or work with your local authorized Liberty Pumps distributor. Be prepared to provide your system model and serial number.
Can EPS systems be installed in hazardous locations?

Yes. Liberty Pumps manufactures EPS for both ordinary and hazardous location applications.
Can I request a quote for a custom engineered system?

Yes. Submit your project specifications to Liberty Pumps’ Technical Sales department, and they will prepare a custom quotation with submittal drawings, typically within 24 hours.
What size discharge pipe should I use?

Use the discharge pipe size specified for your specific model. Reducing the discharge pipe size below the pump’s outlet can reduce product performance and efficiency. Refer to your installation manual for the proper pipe size.
How often should I replace my battery backup system?

The backup battery should be inspected regularly and replaced according to the.